Scenario
The behavior of the landing page whenever a Case is closed or saved usually depends on how the case was originally opened.
Solution
- Navigate to List > Support > Cases > Click Edit to open case in Edit Mode using the same tab or using a different tab.
Note: After saving the case, the page will land back to the case list. - Navigate to List > Support > Cases > Click Grab to open the case it using the same tab or using a different tab.
Note: After saving the case, the page will land on the same case record. - Navigate to List > Support > Cases > View the case then click Edit button whether same tab or not.
- Note: After saving the case, the page will land on the same case record.
- Navigate to List > Support > Cases > Click on the case subject then Edit button whether same tab or not.
Note: After saving the case, the page will land on the same case record. - Search for a case in Global Search and click results to View or Edit case whether same tab or not.
Note: After saving the case, the page will land on the same case record.