NetSuite now gives you the opportunity to reschedule some types of planned maintenance for your account to a date and time that works best for your organization. Over the next several major releases, many maintenance types will be made available to reschedule.
Note
The Customer-Scheduled Maintenance feature requires View permissions and only an administrator, or another user with Set Up Company permission can use it.
For more information, watch the video.
About the Customer-Scheduled Maintenance Page
When you receive a notification that a maintenance type that can be rescheduled has been scheduled for your account, you will have the opportunity to reschedule the date and time of the maintenance.
Reschedule a Maintenance
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Go to Setup > Company > Customer-Scheduled Maintenance and select Reschedule beside the maintenance you want to reschedule.
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In the popup window, select a new date, start time, and justification for changing for the selected maintenance, then click Reschedule.
Note
You will notice that some dates and times are greyed out, because there is a conflicting maintenance that cannot be rescheduled. You can choose from any date and time that you are able to select in the Reschedule popup calendar.
Customer-Scheduled Maintenance has a limited number of timeslot openings, which are available on a first come, first served basis. If the Oracle NetSuite scheduled date/time is not optimal for you, you may select an alternative date/time from the available timeslot openings.
If you elect to reschedule the maintenance, please select your alternative timeslot carefully as Oracle NetSuite does not validate the suitability of the new date/time and is not responsible for any impact to your business.
Once you have rescheduled your maintenance, the new date and time for that maintenance are reflected on the Customer-Scheduled Maintenance page. The update happens automatically, and no approvals are required.
You can reschedule a maintenance as many times as required up until 72 hours before the scheduled maintenance time. At this point, the maintenance schedule is locked and no further changes can be made to the planned maintenance. To see the rescheduling history for the planned maintenance, select Show rescheduling history under the new start date and time.
Types of Customer-Scheduled Maintenances
The following table describes the maintenances that are currently available for rescheduling. Additional maintenances are targeted to be available for rescheduling in the future.
|
Maintenance |
Description |
More Information |
|---|---|---|
|
Account Move to OCI |
Your NetSuite account is being moved to a new data center built on Oracle Cloud Infrastructure. |
|
|
Oracle Database Update |
An update to prepare the NetSuite Cloud for migration to the Oracle Cloud Infrastructure (OCI). |