As the move of your NetSuite account to a new data center built on Oracle Cloud Infrastructure (OCI) approaches, the following questions and answers will help you to prepare.
Who will be notified about the date and time for our account move?
Automated email notifications and in-account notifications will be sent to account administrators.
Can I change the date and time of our account move?
Yes. You will have the ability to reschedule your move. Details on how to reschedule your move will be in the notifications you receive.
How many times can I change our move date?
Administrators have the ability to change your move date as many times as necessary.
How long will the move take?
We anticipate the move taking less than 60 minutes to complete.
After our account has been moved to the new data center, can we move back to the classic NetSuite data center?
No, that is not possible.
How will we know when the move is complete?
If you have the Maintenance Complete Email Notification check box checked under Setup > Company > General Preferences, you will receive an email notification when your move has completed successfully.
How will it be decided which data center our account will be moved to?
Oracle NetSuite will balance accounts among data centers within each geographic region.
Can we select the data center to which our account is moved?
No. Your account will be moved to a data center within the geographic region closest to you.
We have a compliance requirement for our data to be located in a certain geographical location. How can we confirm this requirement is met?
Oracle NetSuite will follow all compliance requirements. To discuss further requirements, please contact your Account Manager.
Has the process for moves to the new data center been tested?
Yes. Oracle NetSuite has thoroughly tested the move process to ensure a smooth transition for you and your business.
Does our new data center have a disaster recovery plan?
Yes. For more on disaster recovery capabilities, please see attached file or direct website of Disaster Recovery Fact Sheet.
Will this move impact our sandbox account?
Yes, sandbox accounts will also move to the new data centers. Administrators will receive email notifications and in-account notifications prior to any moves.