Support Cases
- Troubleshooting Email Case Capture
- Remove Internal Messages from Customer Notification Update on Cases
- View Only Sent Messages in the Messages Subtab of a Support Case Record
- Case Saved Search That Displays Cases a Support Rep Escalated to a Specific Support Rep
- Resolve Error: "Permission Violation: You need a higher..." on Save Cases Page
- Editing Case Using a Custom Role Returns a Permission Violation Error
- Resolve Error: "This Case Record Does Not Belong to Your Group"
- Remove the Merge Button on Case Records For Custom Role
- Linking a Support Case to a Transaction
- Support Rep Could Not Be Selected Under the 'Assigned To' Field in a New Knowledge Base Solution
- Knowledge Base Topics and Solutions Not Appearing in Intranet Tab
- Knowledge Base Topic Character Length
- Rearrange Knowledge Base Topics
- Custom Role Unable to Merge Cases
- Permission Violation: "You may not access this record" when Creating a Knowledge Base
- Inbound Case Capture > Email notification not received
- Email Case Capture Not Creating Cases
- Online Case Form to Associate Cases to a Specific Customer Record
- Landing Page When a Case Is Closed or Saved
- Case Message is not recorded in Netsuite when case email ID is CC'd
- Customer Cases Replies Are Not Received on Assigned To employee's Outlook Application