Jcurve Support Articles / Order to Cash

Apply Credit Memo of One Customer Against Invoice of Another Customer Which Represents One Customer Entity

Written by
Junica Ann Capili
Published on
August 23, 2023 at 11:23:11 PM PDT August 23, 2023 at 11:23:11 PM PDTrd, August 23, 2023 at 11:23:11 PM PDT

Scenario

There are 2 Customer records that represent one Customer. For one of the Customer records (Customer A), you have generated a Credit Memo. For the other Customer record (Customer B), you have an Invoice pending payment.

Solution

To apply the Credit Memo associated with Customer A against the open Invoice associated with Customer B, use an additional Journal Entry as it cannot be matched directly.


I. Create aJournal Entry

  1. Navigate toTransactions>Financial>Make Journal Entries
  2. Account:SelectA/R account
    • Debit:EnterAmount of Credit Memo
    • Name:SelectCustomerwho hasCredit Memopending
  3. Account:SelectA/R account
    • Credit:EnterAmount of Invoice
    • Name:SelectCustomerwho hasInvoicepending
  4. ClickSave
II. ApplyJournal EntryagainstCredit Memo
  1. Navigate toTransactions>Customers>Accept Customer Payments
  2. Customer:SelectCustomer
  3. Click theApplytab
  4. ClickInvoicessubtab
  5. Journal Entry:EnterCheckmark
  6. Click theApplytab
  7. Click theCreditssubtab
  8. Credit Memo:EnterCheckmark
  9. ClickSave
III. ApplyJournal EntryagainstInvoice
  1. Navigate toTransactions>Customers>Accept Customer Payments
  2. Customer:SelectCustomer
  3. Click theApplytab
  4. Click theInvoicessubtab
  5. Invoice:EnterCheckmark
  6. Click theCreditssubtab
  7. Journal Entry:EnterCheckmark
  8. ClickSave
#Apply Credit Memo to Invoice
#Credit Memo Application
#Apply CM of one customer to Invoice of another customer
#Apply Credit Memo of One Customer Against Invoice of Another Customer Which Represents One Customer Entity
Jcurve Support Articles / Order to Cash