Scenario

The user would like to issue a Credit Memo for an Invoice and only affect the Amount not the Inventory. This is currently filed under Enhancement #81003.

Solution

This is an alternate solution for the enhancement.

A. Create an Other Charge Item:

1. Navigate to Lists > Accounting > Items > New > Select Other Charge For Sale
2. On the Item Name/Number field input the name for the item
3. Go to the Accounting tab > on the Income Account field select the Account to which you will charge the credit
4. Click Save

B. Create a Credit Memo and Apply it on the Invoice

1. Go to the Invoice record > click the Credit button
2. On the Credit Memo page > Items tab > Items subtab > click Clear All Lines
3. Then input the Other Charge Item created in Step 1
4. Enter the Rate or Amount
5. Click Add
6. Then go to Items tab > Apply subtab > check the apply checkbox for the Invoice
7. Then on the Payment column > input the Amount
8. Click Save

Result: The GL impact will be decreased on the Sales and Accounts Receivable account.