Multi-Currency Transaction > Bill Payment > Save: An unexpected error has occurred. Please click here to notify support and provide your contact information
Published on
December 26, 2023 at 8:26:30 AM PST December 26, 2023 at 8:26:30 AM PSTth, December 26, 2023 at 8:26:30 AM PST
Scenario
- Navigate toTransactions>Payables>Pay Bills
- Populate the fields:
- Account
- Bank Account
- ClickSave
Result:An unexpected error has occurred. Please click here to notify support and provide your contact information
Solution
The error is due to absence of setup in your Variance Account Mapping. This can be accessed inSetup>Accounting>Foreign Currency Variance Posting Rules.
This is governed by theForeign Currency Variance MappingFeature(Setup > Company > Enable Features > Accounting subtab > Advanced Features field group). You may consider the following steps:
1. Set theForeign Currency Variance MappingFeature check box = F (unmark the checkbox) > Clicked Save.
2. Logged out and logged back in.
3. Tried to reprocess the Bill Payment transaction.
Expected result for this is to be processed successfully.