Purchase Order Record Getting Stuck in Pending Approval Status using SuiteApprovals

Written by
Milkie Fernandez
Published on
January 31, 2024 at 9:16:31 AM PST January 31, 2024 at 9:16:31 AM PSTst, January 31, 2024 at 9:16:31 AM PST
Scenario

A Purchase Order record enters the SuiteApprovals workflow. After clicking Approve button by final approved, Approval Status is not changed from Pending Approval to Approved but under Approval History tab, status is Approved. Root Cause is a concurrency issues (i.e., concurrent approval actions) and intermittent issues in the script which updates the transaction records' Approval Status field.

Solution
  1. Open affected Purchase Order
  2. ClickEdit
  3. ClickItemstab
  4. ClickItemssubtab
  5. Closed:EnterCheckmark
    Note:Add ClosedCheckmarkfor all item lines on transaction
  6. ClickSave
  7. ClickEdit
  8. ClickItemstab
  9. ClickItemssubtab
  10. Closed:RemoveCheckmarkfor all item lines
  11. ClickSave

As a result,Approval Statusfield will be changed to Approved and status ofPurchase Orderwill be Pending Bill/Pending Receipt once you remove Closed Checkmark on Item lines.