Scenario

A user imports Time Entry using CSV import and encountered the error: "Invalid payrollitem reference key xx for employee xx"

Solution

1. Verify that the Payroll Item is valid and active
   • Navigate to Lists > Employees > Payroll Items
   • Show Inactives: Enter Checkmark to include inactive payroll items on the list
   • Locate the payroll item using the Internal ID or the Payroll Item Name.
   • If payroll item is inactive choose a replacement or unmark the Inactive box if the payroll item should still be active
   • If payroll item is not on the list choose a replacement or create a new one.
   • Update the CSV file with the correct internal id.
     
     
2. Check if the payroll item is associated with the Employee record
   • Navigate to Lists > Employees > Employees
   • Click View on the Employee record
   • Navigate to Payroll tab
   • Check if the payroll item is setup in the Earnings, Taxes, Deductions, CompanyContributions, or Accrued Time subtab.
   • Update the employee record with the payroll item if needed.
     
     
3. Upload again the CSV file.