Scenario

Preference can be checked by Navigating toSetup>Accounting>Accounting Preferences>GeneralTab >Void Transactions Using Reversing Journals.

IfVoid Transactions Using Reversing Journals=True, Void button will show on the following transactions:

• Check
• Bill Payment
• Payroll Liability Payment
• Customer Refund
• Tax Payment
• Tax Liability Check

IfVoid Transactions Using Reversing Journals=False, the Void button will only show if the Transaction is onEditmode.

WhenVoid Transactions Using Reversing Journals=True, the bill does not have aVoidbutton but only theDeletebutton. NetSuite will not allow a user to delete the bill because of the Bill Payment and Reversing Journal Entry which is linked to the Bill. Unless the Bill Payment and Reversing Journal are deleted, then the system will allow you to delete the Bill.

IfVoid Transactions Using Reversing Journals=False, you will see theVoidbutton on the bill when onEditmode. However, the system will not allow you to void the transaction for the same reason of deleting the Bill.

Solution

The user has three options in order for this bill not to show as open:

• Edit theBillthen change the amount to zero. Upon saving, theBillwill show asPaid in Fullstatus.
• Create aVendor/Bill Creditand apply it to the open Bill.
• Create aJournal Entryand apply it to the open Bill.