Custom Role > Create KPI Scorecard > Unexpected Error

Written by
Denise Cuarto
Published on
December 2, 2024 at 2:03:41 AM PST December 2, 2024 at 2:03:41 AM PSTnd, December 2, 2024 at 2:03:41 AM PST
Scenario
When a custom role tries to add a Custom KPI Scorecard in the dashboard, it shows "Unexpected error has occurred" notice
Solution
  1. Log in as an Administrator
  2. Navigate toCustomization>Centers and Tabs>KPI Scorecard
  3. Affected Scorecard: ClickEdit
  4. ClickContent
  5. ClickCustom
    Note: Make sure that there are no skipped fields for Custom KPI # 1-9. For instance, if you add three Custom KPIs, it should be under Custom KPI #1, Custom KPI #2, and Custom KPI #3.
  6. ClickSave