Scenario

The user is unable to locate the External ID of any Chart of Account.

Solution

External ID is not exposed on the account record by default. To expose the External ID on the Chart of Accounts form we can create a custom field.

1. Navigate to Lists > Accounting > Accounts
2. Click Edit on any account
3. Navigate to Customize and click on New Field
4. Record Type: Select Account
5. Type: Select Free-Form Text
6. Store Value: Remove Checkmark
7. Label: Enter Name
8. Go to Display tab
9. Display Type: Select Inline Text
10. Click Validation & Defaulting tab
11. Formula: Enter Checkmark
12. Default Value: Enter {externalid}
13. Click Save