Scenario

The Message field in the Case record is a Rich Text Format field type. Users can change the appearance of the message in terms of Font and Font Size.

Solution

1. Navigate to Home > Set Preferences
2. Click Appearance tab
3. Entry Forms segment:
   • Enable Rich Text Editing: Enter Checkmark
4. Select the default font in the Default Rich Text Editor Font field
5. Select the default font size in the Default Rich Text Editor Font Size field
6. Click Save
   Note: This changes the default font setting on all entry forms (customer, cases, leads, etc.). Users can navigate to Customization > Forms > Entry Forms to get an idea of the records affected by this preference.