Jcurve Support Articles

Emails on the cases are not received on Assigned To employee's Outlook application but inside the case record, the emails are recorded on the Messages sublist.

The Message field in the Case record is a Rich Text Format field type. Users can change the appearance of the message in terms of Font and Font Size.

Read receipts ensure that recipients have received a message, which is important when sending important information or time-sensitive transactions. With NetSuite, you can include read receipts on outgoing email messages to individual recipients.

Email messages you send from NetSuite records are saved on the Messages subtab for each contact receiving the message as well as on the record you send the email from.

The user wants to exclude internal messages from the email notification sent to customers when a case is updated.

User is attempting to update an existing template directly from a sales transaction however when clicking on the Merge & Send button, an error occurs.

There is a requirement to add a pop up message on a record on edit mode. A Workflow can captures multiple events such as create, edit, and etc.Note:The Show Message action runs on create and edit by default. It does not have a field to specify if it should run on only create or edit.A solution would be to create a new Workflow that only contains the Show Message action.

User wants a pop-up message that shows the transaction number of the relatedSales Orderof theItem Receipt during creation, before setting any field value.

There are scenarios when a user should be notified by a pop-up message after selecting a Customer in a Sales Order transaction.

You should avoid sending recipients multiple, repetitive subscription invitation and confirmation messages. You should verify how many of these messages were previously sent before you send another message.