Overview

As of NetSuite 2024.1 release, the DKIM setup has changed, and the new method of configuring it in NetSuite is simpler than the previous procedures. NetSuite generates all necessary information, including the selector naming, for customers to add two DNS CNAME records to their domain provider's website. These two CNAME records enable Oracle NetSuite to manage the rotation of DKIM keys, which is a crucial security feature.

To shield customers from unsolicited emails, many ISPs inspect the domain key used in an email message to ascertain its legitimacy. DomainKeys Identified Mail (DKIM) is a technique for digitally signing your email to facilitate its authentication.

When sending emails from NetSuite, utilizing your domain key enhances campaign delivery rates and bolsters your reputation as a bona fide marketer. Without DKIM, you are limited to sending fewer than 10,000 messages in a single email campaign.

NOTE: For more information about the functionalities of each field in DKIM setup, please refer to this link for the related article.

Once the setup is complete, your domain keys will authenticate all emails sent from NetSuite.

IMPORTANT

Ensure that all procedures in this section are completed. The following instructions outline the procedures for setting up email domains in your NetSuite production account and for creating the necessary DNS records with your domain provider.

The procedure within NetSuite must be executed by a user with either an Administrator role or a user possessing the Full level of the 'Set Up Company' permission.

NOTE: The Full level of the 'Set Up Company' permission is required to establish email domains in NetSuite.

The process of setting up DNS records at your domain provider should be carried out by an individual with DNS experience.

Please refer to the articles to have a successful DKIM setup:

1. For the first part of the setup: Enter Email Domains in NetSuite
2. For the last part of the setup: Set Up CNAME Records in DNS

3. For the Status details description: Email Domains (DKIM) Details Column & Email Domains (DKIM) Status Column