Remove Internal Messages from Customer Notification Update on Cases

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Jcurve Support Articles / CRM

Remove Internal Messages from Customer Notification Update on Cases

Written by
Denise Cuarto

Published on
September 29, 2023 at 3:40:09 AM PDT September 29, 2023 at 3:40:09 AM PDTth, September 29, 2023 at 3:40:09 AM PDT

Scenario

The user wants to exclude internal messages from the email notification sent to customers when a case is updated.

Solution

Login to yourAdministratorrole
NavigateSetup>Support>Case Profiles
Case Profile:ClickEdit
ClickNotifications
Customer Notification Templates:
- Case Update:SelectStandard Message to Customer
ClickSave