Workflow > Approve > Error: "Author Internal ID or Email Must Match an Employee"

Written by
Denise Cuarto
Published on
January 6, 2023 at 8:32:26 AM PST January 6, 2023 at 8:32:26 AM PSTth, January 6, 2023 at 8:32:26 AM PST

Scenario

User has a business process that if the request is less than amount, the request will not require an approver. As part of a business process workflow, the user is not setting the Next Approver field for this scenario.On the Workflow, the sender of the email must be the Next Approver. If the next approver is blank, an error will be encountered.However, if we set a condition on the Send Email action using Next Approver is not Empty, the workflow will always treat this condition as true since the Next Approver has a space for its default value.

Solution

  1. Navigate toCustomization>Workflow>Workflows
  2. ClickEditbeside the Workflow to modify
  3. Locate theStatecontaining the Send Email Action
  4. Double-clicktheState
  5. ClickSend Email Action
  6. Condition:
    1. ClickOpenbeside the Condition field
    2. Workflow Condition:
      • Field: SelectNext Approver
      • Compare Type: Selectnot empty
    3. ClickSave
  7. ClickSave
  8. ClickDone