Order to Cash
Return all Invoices of Sub-Customers based on its Parent Customer in Print Checks and Forms > Invoices
User needs to pull all invoices for a customer and its sub customer, however theCustomerfilter is not available in aOne World Account.
Item Receipt / Item Fulfillment > The Transaction Date Is not within the Date Range of the Selected Posting Period
Accounting Preference: Allow Transaction Date Outside of Posting Period = Warn or Allow
How To Handle Returned Customer Check with related Deposit
Scenario
Solution
- Payment:ClickEdit
- Go to theApplytab >Applied Tosubtab
- Invoice: RemoveCheckmark
- ClickSave
- Open theInvoiceand note that theStatusof the Invoice should beOpen
2. Create aCustomer Refund
- Navigate toTransactions>Customers>Issue Customer Refund
- Customer Name: EnterName
- Go to theApplytab >Creditssubtab
- Apply: EnterCheckmarkfor thePaymentthat was unapplied on Step 2
- Go to theRefund Methodtab
- Refund Method: Select aPayment Method
- ClickSave
Note:Below are the transactions that and a sample of what the G/L Impact would look like:1.Invoice> Debit: A/R > Credit: Revenue2.Payment> Debit: Undeposited Fund > Credit: A/R3.Deposit> Debit: Cash > Credit: Undeposited Fund4.Customer Refund> Debit: A/R > Credit: Cash
Using Terms of Payment
After you have created a term record, you can select that term on invoices and customer records to set payment terms. When you select a term on a customer's record, that term defaults on bills to the customer. You can also set terms on each invoice individually.
Display Missing Transactions on Payment Subtab of a Deposit Record
There are missing transactions on the Payments subtab of the Make Deposits page.
Netsuite Electronic Payments: EFT Email Payment Notification Stuck in Processing Notifications Status
Bill payments were already processed and user needs to send the Email Payment Notifications to Vendors. However, these Email Payment Notifications are stuck inProcessing Notificationsstatus.
Add Filters to Fulfill Orders Page
The user would like to add Filters on the Fulfill Orders page.
Issue a Credit Memo Linked to an Invoice Without Impact to Inventory
The user would like to issue a Credit Memo for an Invoice and only affect the Amount not the Inventory. This is currently filed under Enhancement #81003.
Clear Beginning Balance of No Customer/Job in A/R Aging Report
Customer wanted to clear the beginning balance of No Customer/Job in A/R Aging Report throughTransactions > Financial > Make Journal Entries.
Write off Bad Debt Through Accept Customer Payments
User is interested in writing Off Bad Debt through Accept Customer Payments page.
Accepting a Customer Payment to Write Off Bad Debt
After you have entered a journal entry to write off bad debt, the next task is to accept a customer payment.
Sales Order with Discount Item > Sales Order status is always Pending Fulfillment with No Fulfill button and Cannot be Closed
Sales Order should now beBilled.
Manual Credit Hold Not Working
Navigate to Setup > Accounting > Accounting Preferences > General tab > Accounts Receivable portlet
Sales Order is saved even if Enforce Credit Limit Hold has been set for the Customer
The user wants to know why theSales Orderhas been saved even ifEnforce Credit Limit Holdhas been set for theCustomer.
Estimates are set to a Processed Status when No Transactions are Associated
There are two instances why an Estimate shows as processed without any related transactions.
Set Document Status on Estimates
User wants to set the Document Status of Estimates based on their Probability.
Resolve Error: Enter Values For Serial/Lot Number when Billing a Sales Order
The user gets the error saying:Please enter value(s):for Serial/Lot Numberwhen billing theSales Order.
Quantity Committed is Greater than Quantity On Hand in Reallocate Inventory Page
Resolve Users Who are Allowed to Fulfill More than the Quantity on hand When Fulfill based on Commitment setting is set to Limit to Committed
System allows fulfilling of Sales Orders more than current Quantity On Hand even if Fulfill based on Commitment setting is set to "Limit to Committed" and the user is fulfilling items using the Standard Sales Order Form.
Apply Credit Memo of One Customer Against Invoice of Another Customer Which Represents One Customer Entity
To apply the Credit Memo associated with Customer A against the open Invoice associated with Customer B, use an additional Journal Entry as it cannot be matched directly.