Jcurve Support Articles

As ofMarch 1, 2023, users setting up or resetting their 2FA configurations are highly encouraged to install and use the Authenticator App option to generate verification codes.

During an update of a transaction via CSV import, the error"Invalid item reference key XXX for subsidiary XXX"is encountered.

When user tries to fulfill a Sales Order, a notice pops up with a message,"The number of bins entered (xx) is not equal to the item quantity (xx)."

When creating a new Email Template Category using an Administrator role, the user can set the record to Public under the Restrict Access subtab.

User wants to create a Customer saved search that returns the Total Sales for both Parent and Child customers.

Scenario

Emails on the cases are not received on Assigned To employee's Outlook application but inside the case record, the emails are recorded on the Messages sublist.

User is processing an Asset Proposal when an error message of INVALID_KEY_OR_REF Details: Invalid custrecord_propdisposalitem reference key xxis encountered.

Gift Certificate not available in Sales Order.

A Purchase Order record enters the SuiteApprovals workflow. After clicking Approve button by final approved, Approval Status is not changed from Pending Approval to Approved but under Approval History tab, status is Approved. Root Cause is a concurrency issues (i.e., concurrent approval actions) and intermittent issues in the script which updates the transaction records' Approval Status field.

User wants to create a saved search that shows Bill Credits that have an unapplied amount.

The user creates a Customer Profitability Report by going to Reports > Customers/Receivables > Customer Profitability. However, journal entries are not available on the report.

Saved Search to show Items Which Are Not Component/Member of Any Assembly.

When you customize your asset report templates, you must make sure that the Asset Values record is updated accordingly. If you have included any of the following fields in your asset report template, you must edit the report line to update the source values:

Fixed Asset Report uses Depreciation History records to determine the amounts that it will show. This is usually the reason why Fixed Asset Report does not match with the GL Report. - Duplicate Acquisition History Record

User wants to know what are the repercussions when performing an asset depreciation re-run in case additional Asset Record is created for same time period.

The Asset Proposal feature in the Fixed Assets Management SuiteApp enables you to propose all the transaction line items in the original transaction.

The User encountered an error when processing Asset Revaluation. Error: INVALID_DATA: Depreciation Rules must be specified.